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Vanderbilt University Library Service Desk Assistant in Nashville, Tennessee

Library Service Desk Assistant (Job Number: 1901152)

Description

The Temporary Service Desk Assistant is part of the Walker Management Library at Vanderbilt University. This key individual is responsible for providing excellent customer service and support to library users, including Vanderbilt students, faculty, and community members.

Dutiesand Responsibilities

Asa member of the Walker Management Library team, the Service Desk Assistantperforms library related services that create an environment conducive toresearch and study.

  • A key component of the position isstaffing the service desk, helping library users who visit the library orcontact the library via phone or email.

  • Other responsibilities include openingthe library, attending to library printer issues, re-shelving & maintainingorder in the Owen reserves collection, connecting users with research questionsto library research guides or Librarians on call.

  • Other clerical tasks as assigned.

Profileof an Ideal Candidate

  • Must adhere to business-casual dresscode.

  • Bachelor’s degree is preferred.

  • Experience with MS Outlook isnecessary.

  • Experience using a multi-line phonesystem is preferred.

  • Some customer service experience isnecessary.

AboutVanderbilt University

Vanderbilt University, located in Nashville, Tennessee, is a top-15 private research university offering a full range of undergraduate, graduate and professional degrees. Vanderbilt is situated on a 330-acre campus near the thriving city center, serving more than 12,000 students and employing almost 7,000 faculty and staff. The university’s students, staff, and faculty frequently cite Nashville and the surrounding area as one of the many perks of being a part of the Vanderbilt community. Vanderbilt University is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity is sought and celebrated. Vanderbilt was recently named as one of “America’s Best Large Employers” and the top employer in Tennessee and the Nashville metropolitan area in 2018 (Forbes).

Commitmentto Equity, Diversity and Inclusion

Vanderbilt is committed to achieving the goal of a diverse and inclusive academic community of faculty, staff, and students. We seek individuals who are committed to this goal and our campus values.

Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Primary Location: United States-Tennessee-Nashville

Organization: 31170 - Management Library

Job: Temporary Positions

Vanderbilt University is committed to principles of equal opportunity and affirmative action

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