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Vanderbilt University Lead Instructional Technologist in Nashville, Tennessee

Lead Instructional Technologist (Job Number: 1901089)


The lead instructional technologist will support faculty, students, and staff at Vanderbilt to enhance student learning through the use of Vanderbilt’s course management system (Brightspace) and other online learning platforms. This position will report to the CFT’s Assistant Director for Educational Technology and work collaboratively with senior and support staff at the CFT, as well as others involved in supporting teaching at the university.

The Center for Teaching (CFT) was founded in 1986 and currently has eleven full-time staff positions, as well as four graduate student fellows. The CFT offers a variety of professional development programs and opportunities for faculty and graduate students at Vanderbilt, and CFT staff have excellent relationships with individual instructors and with departments, programs, and schools. The CFT is the administrative home for Brightspace, and the CFT provides campus-wide Brightspace support and education.

Duties and Responsibilities

Provide frontline technical and pedagogical support for instructors and students using Vanderbilt’s course management system (CMS) and related technologies.

  • Respond to supportrequests from faculty and students by email and phone 7am to 3pm weekdays, withadditional support hours as appropriate;

  • Manage the CMS supportticketing system, and generate reports from the ticketing system;

  • Manage the creation ofany CMS courses not created through integration with Registrar systems;

  • Manage the approvalprocess for new user security access to the CMS;

  • Support faculty andgraduate student instructors by providing detailed online guides and in-personconsultation about features available in Vanderbilt’s course management system;

  • Occasionally supportfaculty and other instructors using online learning platforms other thanVanderbilt’s primary CMS.

Liaise with outside vendors in support of course management system activity at Vanderbilt.

  • Liaise with the CMSvendor’s support services to respond to and resolve non-routine and challengingsupport requests from campus users;

  • Integrate, manage, andmaintain all third-party integrations with the campus course management system,and liaise with third-party vendors as needed;

  • Document newthird-party integration use procedures and provide training to other CMSsupport team members;

  • Conduct testing of newand existing tools, and coordinate testing with faculty, staff, and studentpartners.

Coordinate and collaborate both internally and with other campus units involved in educational technology, particularly online learning platforms.

  • Participate inregularly scheduled team meetings, departmental meetings, and interdepartmentalmeetings, and attend other campus meetings as needed;

  • Keep the CFT team,other units, and external vendors informed about important developments acrossteams.

Support effective use of Vanderbilt’s CMS by managing support tools, documenting support interactions, and providing leadership for improving support.

  • Manage the CMS supportticketing system, and generate weekly and monthly reports from the system;

  • Manage support websitecontent and track and report usage using analytics tools;

  • Manage the CMS supportknowledge base, and write standard responses to frequently as questions.

Keep informed on current and emerging course management system technologies, including Vanderbilt’s, and other online learning platforms.

  • Maintain proficiencywith course management systems, particularly instructor functions within suchsystems;

  • Pursue professionaldevelopment opportunities to broaden skills and knowledge.

Profile of an Ideal Candidate

  • A Bachelor's Degreeplus 4 years of directly comparable experience is necessary.

  • A Master's Degree inInstructional Technology plus 4-5 years of directly comparable experience ispreferred.

  • This position will workwith sensitive and confidential information protected under FERPA.

  • The ideal candidatemust have excellent communication and interpersonal skills, a client-orientedwork ethic, and analytic and problem-solving skills.

  • Proficiency with coursemanagement systems, such as Brightspace, particularly instructor functionswithin such systems.

  • Experience providingfaculty or student support for academic software or systems, especially coursemanagement systems.

  • Experience working witheducational technology vendors to solve problems and resolve issues.

  • Proficiency withstandard software applications, including basic web applications, as well theability to learn new applications quickly.

  • Experience withMacintosh and Windows operating systems and hardware

  • Ability to work aflexible schedule and be responsible for some on-call duties.

  • Familiarity with theacademic mission of a research university.

About Vanderbilt Benefits

In addition to offering a lively community that encourages learning and celebrates diversity, Vanderbilt University offers a competitive, flexible benefits package including health, dental, vision, life, accidental death & dismemberment, disability insurance, paid time off, and a 403(b) retirement plan with employer match. Vanderbilt offers tuition assistance to employees, spouses and dependent children. Also, after five years of service, Vanderbilt will pay up to 55% of the tuition for up to three dependent children to earn a bachelor's degree. Learn more about Vanderbilt's benefits at VU Benefits Overview at .

About Vanderbilt University

Vanderbilt University, located in Nashville, Tennessee, is a top-15 private research university offering a full range of undergraduate, graduate and professional degrees. Vanderbilt is situated on a 330-acre campus near the thriving city center, serving more than 12,000 students and employing almost 7,000 faculty and staff. The university’s students, staff, and faculty frequently cite Nashville and the surrounding area as one of the many perks of being a part of the Vanderbilt community. Vanderbilt University is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity is sought and celebrated. Vanderbilt was recently named as one of “America’s Best Large Employers” and the top employer in Tennessee and the Nashville metropolitan area in 2019 (Forbes).

Commitment to Equity, Diversity and Inclusion

Vanderbilt University is committed to achieving the goal of a diverse and inclusive academic community of faculty, staff, and students. We seek individuals who are committed to this goal and our campus values.

Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Primary Location: United States-Tennessee-Nashville

Organization: 28410 - Center for Teaching

Job: Technology Tech / Paraprofessional

Vanderbilt University is committed to principles of equal opportunity and affirmative action