Vanderbilt University IT Support Technician (School of Nursing) in Nashville, Tennessee

IT Support Technician (School of Nursing) (Job Number: 1801915)

Description

Position Summary:

Our IT staff ensure that the School of Nursing computers and other ancillary devices run efficiently. Providing hardware/software technical support to Faculty/Staff/Students. In this role, the candidate will perform technical duties essential to the installation and support of PC LAN components, including workstations, printers and workstation software. Provide computer training to new users, assist end users with hardware and software problem resolution, and maintain supporting documentation. Plan and schedule installation, maintenance requests, and coordinate actions with users or departmental staff.

About the Work Unit:

With a history dating back to 1908, Vanderbilt University School of Nursing has a long-standing reputation for excellence in nursing teaching, practice, informatics and research. The school offers graduate level education in the Masters of Science in Nursing, Doctor of Nursing Practice and the Doctor of Philosophy* (*degree awarded thought the Graduate School).

VUSN is a community that welcomes staff, students, faculty and colleagues from many different professional and personal backgrounds. The vast diversity of thought and experience you will find here will not only enrich your work environment, it will also serve as a valuable foundation as you seek and fulfill your professional goals.

Duties and responsibilities

  • Participate in the LANcomponent installation, maintenance, and support.

  • Determine system requirements

  • Configure, test, and installLAN components

  • Document additions andmodifications to the LAN

  • Monitor, troubleshoot, andresolve LAN and related equipment problems.

  • Perform routine testing andanalysis of all network facilities, including equipment, trans-missionmedia, and software;

  • Assist in identifying anddiagnosing problems and/or factors affecting network performance;

  • Provide intermediate LAN andrelated component troubleshooting;

  • Refer advanced LAN and relatedcomponent troubleshooting calls to appropriate support group;

  • Participate in providingeffective solutions to LAN problems while minimizing downtime

  • Participate in theinvestigation and resolution of software-related problems 2g. Documentproblems and solutions;

  • Installation and maintenance ofthe LAN.

  • Install and configure LANcomponents such as monitors, printers, and workstations

  • Maintain an inventory ofequipment, such as monitors, printers, and workstations

  • Maintain an inventory ofsoftware licenses

  • Maintain a library of technicalmanuals and support documentation

  • Test application softwarerevisions for compatibility

  • Apply and confirm softwarerevisions during non-peak utilization

  • Document revisions

Profile ofan Ideal Candidate

  • An Associate’s degree ininformation technology is necessary.

  • At least two years of ITexperience is necessary.

AboutVanderbilt Benefits

In addition to offering a lively community that encourages learning and celebrates diversity, Vanderbilt University offers a competitive, flexible benefits package including health, dental, vision, life, accidental death & dismemberment, disability insurance, paid time off, and a 403(b) retirement plan with employer match. Vanderbilt offers tuition assistance to employees, spouses and dependent children. Also, after five years of service, Vanderbilt will pay up to 55% of the tuition for up to three dependent children to earn a bachelor's degree. Learn more about Vanderbilt's benefits at VU Benefits Overview at https://hr.vanderbilt.edu/benefits/6.1.17BenefitsOverview-Candidate-.pdf .

AboutVanderbilt University

Vanderbilt is a renowned private institution founded in 1873 and located in the heart of Nashville, Tennessee. The university’s students and faculty frequently cite Nashville and the surrounding area as one of the many perks of being a part of the Vanderbilt community. Vanderbilt University is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity is sought and celebrated. It is a place where employees know they are part of something bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt was recently ranked #2 for “best quality of life” and “great financial aid,” #5 for “best run colleges” and “beautiful campus,” and #6 for both being in a “college city that students love” and having “great campus/city relations.”

Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Strong interpersonal skills and positive energy regarding professional education is necessary.

Primary Location: United States-Tennessee-Nashville

Organization: 19070 - Nursing: Informatics

Job: Technology Tech / Paraprofessional

Vanderbilt University is committed to principles of equal opportunity and affirmative action