Vanderbilt University Dispatcher I in Nashville, Tennessee

Dispatcher I (Job Number: 1900382)


The Communications Officer monitors and receives emergency and routine police, fire, medical and security calls for service, record and relay information to appropriate personnel, regulate assignments to officers; monitor local police and fire broadcasts, monitor and activate severe weather alert system and monitor alarms.

The Vanderbilt University Police Department comes under the charge of the Office of the Vice Chancellor for the Division of Administration. As one of Tennessee's larger law enforcement agencies, the Police Department provides comprehensive law enforcement and security services to all components of Vanderbilt University including the Vanderbilt University Campus, Vanderbilt University Medical Center, Vanderbilt Health at One Hundred Oaks, and a variety of University-owned facilities throughout the Davidson County area.

The Police Department includes a staff of over 100 people. The department is organized into three Divisions: Administration, Operations, and Auxiliary Services. All of Vanderbilt's commissioned officers have completed officer training at a state-certified police academy. Those officers hold Special Police commissions and are required to attend annual in-service, as well as on-the-job, training. The Department also employs non-academy trained officers for security-related functions.

The Vanderbilt Public Safety department operates 24/7. This is a full-time position with occasional overtime required. Applicants must be able to work any two out of three shifts so that adequate staffing can be maintained. Tennessee Driver's License required. Pay is $15/hr.

Duties and Responsibilitie s

Calls for Service

  • Perform a full range of radio, telephone, and data entry operational duties in a 24-hour facility.

  • Receive and record incoming radio and telephone calls for assistance or general information.

  • Obtains information from callers and officers (nature of call, location and extent of emergency).

  • Dispatch necessary personnel and equipment to the scene and makes proper notifications within the department or other Vanderbilt departments per policy.

  • Monitor activities of officers and determine availability for assignments; distribute assignments according to established procedure.

Support Services

  • Monitor and relay information on Vanderbilt Police radio system, mutual aid talk-group, Metropolitan Nashville Police radio system and Metro Fire/Ambulance radio system.

  • Process and prioritize incoming calls for police, fire and EMS assistance.

  • Prepare and maintain accurate records and logs of all radio transmissions, telephone calls and other records, such as files and information systems through the use of computer-aided dispatch software system.

  • Operate a variety of advanced communications equipment including radio consoles, multi-line telephone system, fax/printers and specialized computer systems, i.e., CAD, WeatherData, Silent Knight, etc.)

  • Operate computer inquiry terminal to obtain information on persons, vehicles registration, driving records and warrants through related databases to provide pertinent data. (NCIC/TCIC/TIES, Metro, Traffic and Parking files, VU card office, and other resources as needed.)

  • Maintain a current accurate file of protective orders that are associated with Vanderbilt employees, students and patients, criminal history inquiry log, field interview reports, long distance phone log and campus events information.

  • Ensure all communication equipment is functioning properly and communicates problem issues to appropriate authority.

  • Generate and distribute automated reports (equipment list, communications passover, campus siren testing and alarm reports, etc.).

  • Monitor fire and security alarms systems, and coordinate and direct appropriate response.

  • Make emergency notifications of departmental and campus administration per departmental policy or as directed.

  • Monitor and activate the severe weather warning system; campus wide siren warning system

  • Perform clerical functions incidental to office activities.

Community Oriented Policing

  • Serve the community through proactive and self-initiated activities related to the position.

  • Develop rapport with members of the university community as well as surrounding areas and participate in community relations activities as requested.

  • Assists community members as necessary.

Physical Requirements

  • In compliance with CALEA (Communications Assistance for Law Enforcement Act) accreditation standards for Communications Officers, VUPS will be requiring all Communications Officers to undergo a medical screening, post conditional offer, which includes a vision, hearing and medical history review.

About Vanderbilt University

Vanderbilt University, located in Nashville, Tennessee, is a top-15 private research university offering a full range of undergraduate, graduate and professional degrees. Vanderbilt is situated on a 330-acre campus near the thriving city center, serving more than 12,000 students and employing almost 7,000 faculty and staff. The university’s students, staff, and faculty frequently cite Nashville and the surrounding area as one of the many perks of being a part of the Vanderbilt community. Vanderbilt University is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity is sought and celebrated. Vanderbilt was recently named as one of “America’s Best Large Employers” and the top employer in Tennessee and the Nashville metropolitan area in 2018 (Forbes).

About Vanderbilt Benefits

Vanderbilt University offers a competitive, flexible benefits package including health, dental, vision, life, accidental death & dismemberment, disability insurance, paid time off, and a 403(b) retirement plan with employer match. Vanderbilt offers tuition assistance to employees, spouses, and dependent children.

Commitment to Equity,Diversity and Inclusion

Vanderbilt University is committed to achieving the goal of a diverse and inclusive academic community of faculty, staff, and students. We seek individuals who are committed to this goal and our campus values.

Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Primary Location: United States-Tennessee-Nashville

Organization: 39303 - Police: Communications

Job: Service/Maintenance Staff

Vanderbilt University is committed to principles of equal opportunity and affirmative action

© Vanderbilt University · Nashville, Tennessee 37240